Replenishment Kit Compatible with Dreame L50

At Reverbo, we want you to receive the correct robotic vacuum spare parts in good condition. Please review our policy before placing your order.

Our products are non-returnable for change of mind. We offer a 10-day replacement window for valid product issues, subject to the terms below and applicable consumer law.

1. When a replacement is available

Please report an issue within 10 calendar days of delivery if:

• The product arrived damaged.

• The product has a manufacturing defect or does not function as described when correctly installed.

• You received a different product from the one ordered.

• Items or components listed as included are missing.

• The product does not fit a robotic vacuum model expressly listed as compatible on our product page.

For missing items, we may send the missing component instead of replacing the entire kit.

2. What is not covered

Our replacement policy does not cover:

• Change of mind or a product no longer being needed.

• Ordering a part for a model not listed as compatible, where our listing was accurate.

• Normal wear and tear of consumables such as brushes, filters, mop pads and dust bags.

• Damage caused by incorrect installation, misuse, improper cleaning, modification or accidental damage after delivery.

• Problems caused by the vacuum cleaner itself rather than the supplied spare part.

Please check your vacuum cleaner’s exact model number and the product’s compatibility information before ordering. Contact us if you need help selecting the correct part.

3. How to request a replacement

Contact us through email, support@reverbo.in within 10 calendar days of delivery with:

• Your order number.

• A brief description of the issue.

• Clear photographs and, where helpful, a short video showing the issue.

• Your vacuum cleaner’s model number for compatibility or fitting concerns.

An unboxing video may help us assess transit damage or missing items, but it is not mandatory.

We may request reasonable additional information or guide you through basic installation checks. Eligibility depends on the issue reported and the supporting information available.

4. Product condition and collection

Please stop using the affected item once you notice the issue and retain its packaging and supplied components where possible.

Opening the packaging or reasonably testing the product to identify a defect does not, by itself, invalidate a genuine claim.

If inspection or return of the affected item is required, we will provide instructions and arrange collection or an approved shipping method. We will cover reasonable return and replacement shipping costs for approved claims. Please do not send products back without contacting us first.

5. Replacement process

Once the issue is verified, we will arrange a replacement of the affected product or component at no additional charge and confirm the expected dispatch timeline.

If the same item is unavailable, we will offer you the choice of waiting for restock, accepting a suitable alternative, or receiving a refund for the affected item. We will not substitute a different product without your agreement.

6. Refunds

We do not offer refunds for change of mind or incorrect model selection where the product listing was accurate.

Replacement is our standard remedy under this voluntary 10-day policy. However, we will provide a refund where required by applicable law or where an approved replacement cannot be supplied and you choose a refund.

Approved refunds will be initiated within 7 business days of refund confirmation, to the original payment method where possible. For cash-on-delivery orders, we will request suitable bank or UPI details. Your bank or payment provider may require additional processing time.

7. Your consumer rights

This policy does not limit any rights or remedies available under applicable Indian consumer law, including rights relating to defective, deficient, spurious, incorrectly described or late-delivered goods.

The 10-day window applies to our voluntary replacement policy and does not remove statutory rights or any separately stated warranty.

8. Contact us

For replacement requests, refund queries or complaints:

Customer support: support@reverbo.in

We acknowledge consumer complaints within 48 hours and aim to resolve them within one month of receipt.

After receiving the order the goods will be shipped out within 1 day from our warehouse.